Frequently Asked Questions
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Orders & Delivery
Standard delivery takes 3–7 business days. Express delivery is 1–2 business days. Same-day delivery is available in Colombo.
Yes! Use our Order Tracking page.
Contact us at info@petjunglelk.com or call +94766961154.
Yes, we deliver across all districts in Sri Lanka.
Payments
Cash on Delivery, KOKO, MintPay, and Payzy.
Yes, all transactions are SSL encrypted.
Yes! KOKO and MintPay support installments.
Returns & Refunds
Returns accepted within 7 days. See our Return Policy.
3–7 business days after inspection.
No, return pickup is free.
Account & General
No, but an account gives you order tracking and wishlist benefits.
Use "Forgot Password" on the login page.
Email, phone, or WhatsApp support is available 7 days a week.