Return & Refund Policy
Last updated: September 2026
Return Eligibility
- Item is unused and in original condition
- Original packaging is intact
- Return requested within 7 days
- Not a perishable or digital product
Non-Returnable Items
- Perishable goods (food, flowers)
- Digital downloads
- Opened hygiene products
- Hazardous materials
- Custom or personalized items
How to Return
- Contact us via email or phone
- Provide order number & reason
- We arrange free pickup (24–48 hrs)
- Refund processed after inspection
Refund Timeline
- Card / Online: 5–7 business days
- Bank Transfer: 3–5 business days
- COD: Bank transfer (5–7 days)
- KOKO / MintPay: As per provider policy
Exchange Policy
Need a different size or color? We offer free exchanges within 7 days. Contact our support team to arrange it.
Need Help?
Email: info@petjunglelk.com
Phone: +94766961154